Operating status

Current operating status of the Bank Connect solution:



Current Operation

Bank Connect is working in production.

Bank Connect is working in test.

Thursday 11.th of June 2020 - 3 pm.
BEC has now sucessfully changed their Bank Certificate.
If any costumers are experiencing any certificate errors,
call getBankCertificate, this solves the problem.
If this is not an option, please refer your customer to the bank advisor who can order a new activation code for Bank Connect

Current information on operations and service windows:

Friday 10. th of july
SDC has a service window on Sunday, 12-07-2020. It is a normal monthly technical service window on the infrastructure.

This can cause brief periods of instability between 2 am to 5 am.

From 5 am until 6 am all systems will be down for maintenance and no transactions will be processed in that period..

Thursday 11.th of June 2020 SOLVED!
BEC has changed their Bank certificate
BEC does still have problems with their new Bank certificate
BEC are in progress with fixing the problem
New status 14 pm.

June 9th SOLVED! Production
Problems at BEC, when changing the bankcertificate

June 2nd SOLVED!
Test environment
We are experiencing problems with our test environment
We are working to resolve the issue as soon as possible

SOLVED!
Operational Problems toward BEC
May 19th. at 10.00 am
Extended response times and interruptions toward BEC.
BEC is working on a solution
New status at 16.00 pm

*SDC has an extraordinary service window on Sunday, 17-05-2020 between 2 am and 6 am. This may cause brief periods with instability between 3:15 am to 3:45 am

SOLVED!
We are experiencing problems with our test environment, which is currently unavailable.
We are working to resolve the issue as soon as possible.

May 4th. we experienced problems with a change of certificate at SDC datacenter
The problem was solved at 3.45PM

May 4th. 2020 kl.11.20AM
SDC has put on a new certificate
New update as soon as it works.

May 4th 2020 9.30AM
SDC are working on the problem.
Update at 11AM


May 4th 2020 - 8.AM
We are experiencing problems with SDC.
Update at 9.30.AM

Tuesday april 21st
There are currently challenges in obtaining bank statements from SDC.
We are working to solve the problem.
New update no later than 10 am.

Tuesday april 7th - update 11.55 SDC made a rollback
Operation problems can be seen
We are working to find cause and solution.
New update no later than 12 o'clock

Wednesday, March 25th 2020
Bankdata has created and delivered the missing CAMT files.

Wednesday, March 25th 2020
Bankdata are currently experiencing problems creating CAMT files

SDC - missing CustomerStatement.
SDC are currently investigating some issues regarding missing CustomerStatement.


March 5th 2020
We need to renew an internal certificate. Between 22:00 – 24:00 Thursday evening users might experience at short down time, expected duration less than one minute.

Fridag 22th of Nov 2019 from 11.05 am to 11.20 pm.
Some customers got a timeout.
Update Nov. 22th 2019
The servers was not running and the costumers got a timeout. Update okt. 10th 2019 BankConnect is up and running.
Update okt. 9th 2019
Bankdata is currently having trouble processing payments.
Bankdata receives all deliveries, but deliveries larger(over 800kb) and deliveries containing payments to NemKonto are received and will be processed later.
We will not send any Pain.002 receipts on received deliveries, they will be done later.
The duplicate control will ensure that your deliveries are not processed multiple times.
CAMT.054 extracts for delivery during the day are also not formed


Update Sept. 12th 2019
We believe now to have found the problem. We are initiating a change tonight which should solve the problem. New update on sept. 13th 2019

Sept.11th 2019
We are currently experiencing issues with certificates on Bankdata. We have experienced that new certificates can cause problems and suppose that also renewal of already excisting cetificates can cause errors too. We are investigating the problem. An update on the problem will be made no later than Thursday the 12th of september at noon

Monday 26th of Aug 2019 from 11.30 am to 12.30 pm.
Some customers got a timeout.

Thursday 27th of June 2019
The servers was not running and the costumers got a timeout.

Wednesday, May 8th. 2019.
Bankdata has stated that there are problems with the automatic user authentication of submitted payments. However, customers can manually authenticate for payments in the bank.

Friday, February 1st. 2019.
Bankdata is currently having problems, which can cause challenges for customers at this data center. We will provide update as soon as the system is back up and running.

Tuesday , Januar 8th 2019
Some customers got the message: "Could not create SSL / TLS secure channel". This was due to an unannounced upgrade of TLSv1.0 to TLSv1.2. The problem occured from 8.20 AM to 9.30 AM.

Thursday, September 20th. 2018,
TLSv1.2 was downgraded to TLSv1.0 and the solution was functioning for all costumers Again. The upgrade to TLSv1.2 is now announced for launch on Monday, February 11th. After this date it is no longer possible to use TLSv1.0 and v1.1 against Bank Connect.

Wednesday, September 19th. 2018
Some customers got this message: "Could not create SSL / TLS secure channel". This was due to an unannounced upgrade of TLSv1.0 to TLSv1.2.